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04-10-2021 admin

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I reviewed a dozen antiviruses for Mac in the past year, and since McAfee is a well-known brand in the cybersecurity space, I spent an entire week testing its flagship product for macOS. Unfortunately, the results were somewhat unexpected and underwhelming.

Overall, the McAfee Total Protection is not good for Mac. The app only detects 90.6% of Mac malware, which is below the industry average. It is hard to install on macOS Big Sur. The CPU usage is very high, sometimes peaks at 50%, which makes working on Mac challenging while the real-time antivirus enabled.

Let’s dive in.

How to install McAfee on Mac

Most antiviruses have similar installation processes. Since they need to have access to the low-level functions of macOS and there is no easy way to provide this access on Mac, the users end up doing some setup functions manually.

Usually, this requires some medium-level experience with Macs (I mean total newbies will most likely having issues), but it’s not rocket science.

However, McAfee managed to overcomplicate the installation process, and you need to be a true expert in order to have the antivirus on your Mac. I don’t know if it’s a deliberate process or the company is focused only on the Windows platform and de-prioritizes Mac users, but it took me several hours to get the product running.

Here are the steps I had to take:

Download McAfee to a PC

Depending on which version of the program you are going to install, you may or may not need this step. If you are purchasing, then skip to the next step. However, if you just want to get a trial version (for 30 days), then prepare for frustration.

There is a page on the website with a link to the trial version, but it’s a Windows app! It will not run on your Mac. I spent a lot of time trying to find a DMG or PKG file that will run on Mac, but I didn’t find any. They kept pushing me a PC version.

So finally, I gave up and downloaded a trial on my PC.

Once I installed McAfee on my PC, I clicked on the Settings (gear) icon. Then click on My Account under the My Info section.

From here, I could choose a platform (Mac) and then either download an installer app or email a link to myself.
It took me a while to figure out. In fact, I remember that this was the main reason why I didn’t test McAfee when I was testing a dozen antiviruses for Mac.

So, what are you supposed to do if you don’t have a PC to install the trial?

Move to the next step, then.

Create an account on the McAfee site

Another way to download the installer app is to create an account on the company site. It’s exactly what you would be doing when you buy the license right away. I guess the company didn’t think (or care) that people would like to get a trial version for Mac and test it before buying.

So, go to the company website, create an account, provide a user name and password.

Email the link to the macOS version to yourself

Once you are logged into the site or have a PC version installed, you can email a link to a URL from which you can download a Mac version of the antivirus. You can also email links to another PC, iPhone or Android.

Download the Antivirus for Mac from the site

Click on the My Account tab in the website menu and then choose Subscriptions.
Click on the platform picture (Mac), and then click Protect This Mac.
McAfee-Account.png
Select McAfee Total Protection product.
Click the Download button.
Tick the “I’ve read and accept the McAfee License Agreement.” checkbox – this will reveal a Serial Number you will need to enter later.
Copy the Serial Number to a text file.
Click the Download button.

Run the McAfeeMacInstaller app

Find mcafee-macinstaller-NNN.dmg file in the Downloads folder and double click on it.
This will start the installation process.

Enter Serial Number

When asked, enter the Serial Number you saved earlier. Unfortunately, the program does not allow copy/paste, so you have to enter the S/N manually.

Give Access to VShieldScanner & VShieldScanManager

This part is the most complicated.

When the installation app finishes and starts the antivirus Dashboard, it will ask the user to give Full Disk Access to four helper apps:

VShieldScanner
VShieldScanManager
fmpd
GenUtility

If you have macOS Catalina or earlier, it is possible that the above-mentioned utilities will already be in the Privacy section in System Preferences. And all you would need is to Full Disk Access and just check to enable them.

But, if you have macOS Big Sur or for whatever reason McAfee fails to include them, you need to use Finder.

McAfee will provide a link with instructions, but the instructions are pretty much useless because they do not explain where the files are located!

After some research, I was able to find them.

Here’s how to enable McAfee in macOS Big Sur:

Open System Preferences
Click on Security and Privacy
Go to the Privacy tab
Locate the Full Disc Access section on the left
Click on the padlock in the left bottom corner
Enter Admin password
Start Finder app
Use Shift-Command-G key combination.
In the “Go to the folder” window, type (or copy/paste) this path:

Find VShieldScanner and VShieldScanManager files
Drag both files into the Full Disk Access list

Give Full Disk Access to fmpd & GenUtility apps

Two other files are hidden under /usr/local/McAfee/AntiMalware/fmp/bin folder. Locate fmpd and GenUtility files in the bin folder and drag them to the Full Disk Access list.

Check this video for step by step instructions:

Close System Preferences

Click on the padlock again and close System Preferences.

How to know if McAfee was properly installed on Mac

If any of the helper apps: VShieldScanner, VShieldScanManager, fmpd or GenUtility was not properly added to the Full Disk Access pane in System Preferences, McAfee antivirus will not be able to detect and remove/quarantine malware.

Instead, it will show the “We need access to fully protect you” message in the Total Protection dashboard.

How to use McAfee Total Protection on my Mac

McAfee Total Protection has two main functions: Full Scan and Custom Scan. The full scan will check for viruses on all Mac disks. Use Custom Scan to check for malware in a specific folder or external device. Enable Real-time Scanning to prevent malware from getting into Mac from external devices.

Enable Scheduled Scans to check the computer periodically.

Real-time Scanning

The real-time feature in McAfee Total Protection is pretty good.

I have an encrypted zip file where I store all malware samples for Apple (for testing purposes). I copied the file to my MacBook Pro and tried to unzip it. While the files were extracted, McAfee quickly picked up that I was messing with harmful files and quarantined them on the fly.

Custom Scan

While real-time monitoring is good, I wanted to test a custom folder. So, I disabled the real-time feature and unpacked the files again.

In the Dashboard, I clicked on the Custom Scan button. Then clicked on the “plus” icon and selected the folder location.

The custom scan was very quick, and here are the results.

I had 117 malware samples.

McAfee was able to detect and quarantine all but 11 samples. It missed Cowhand, CreativeUpdater, CrossRat, Flasfa, GMERA, HellRaiser, InstallCap, MineSteal, OSX.Dummy, OpinionSpy, and Siggen viruses.

So the detection rate for my collection was 90.6%.

Is it good or bad?

I expect any AV to be able to detect 95% of more threats. For comparison, Norton and Trend Micro have 100% detection rates.

Or you can go either with Malwarebytes or Avast if you are looking for a good free antivirus.

Full Scan

Now, the not-so-good stuff.

Among other things, I like to run full scans to see how long it takes for an AV to check the entire storage. The time varies for different antimalware products.

I started the full scan at 9:01 am.

At 12:24 pm, it already checked 669,849 files and kept going.

I had no clue how long the entire process would take, but I said it was ok to myself. I understand that McAfee did not want to impact my work and was running the scan slow, so I could keep working without interruption. To avoid any delays, I decided not to touch the MacBook until the work is done.

However, at 8:30 pm, my MacBook crashed! The Total Protection caused a panic attack.

Not good.

CPU Usage with McAfee on Mac

One of the most important questions that everyone asks is how the AV will impact the CPU. After all, the protection provided by the antimalware product is not worth it if it doesn’t let you do your work.

Unfortunately, McAfee was pretty bad when I was browsing the internet. The CPU was so high that my MacBook overheated, and it was constantly running the fan.

One more strike against the app.

Do you need McAfee Firewall?

Another feature is the firewall. Basically, firewalls block incoming connections from other computers to your Mac. You can also configure to restrict connections from your computer outside, but it doesn’t make sense for home devices.

However, the firewall is not needed for your home computer because your home Wi-Fi router is most likely has a firewall already.

So, if you ask me, I wouldn’t suggest enabling this feature.

What Others Say About McAfee Total Protection

When evaluating security applications, I check a couple of websites for information: AV-Test and AV-Comparatives.

Both evaluated McAfee very high, but only for the Windows platform!
The last time AV-Comparatives tested the Mac version in 2016, and AV-Test never tested it for macOS.

And this takes us to a question that needs an answer…

Is McAfee worth it for Mac

While McAfee Total Protection is an excellent antivirus for PCs, as suggested by AV-Test lab, it falls short on Mac.

The McAfee malware detection is 90.6% which is below the 100% achieved by the best Mac antiviruses. The difficulty of the installation, high CPU usage while browsing the internet, and crashes during full scans make McAfee Total Protection not worth having on Macs.

McAfee for Mac alternatives

I tested over a dozen of products. And while McAfee was better than some, there were many AVs with much better performance. When choosing between McAfee or Norton, I will go to Norton in a heartbeat. Or VIPRE.

Does Apple recommend McAfee?

Officially, Apple does not recommend any antiviruses, including McAfee. However, on several occasions when I worked with Apple tech support, they consistently suggested installing Malwarebytes.

How to Uninstall McAfee on Mac

The last area where McAfee for Mac failed my expectations is uninstalling process. If you check the article on their site called “How to install, configure, uninstall McAfee software on macOS,” you will find information about installing and configuring for various macOS versions from Sierra to Big Sur.

The one thing that was missing is uninstalling process.

I guess they don’t think you may want to replace this product with a competitor.

There is one post on the internet written seven years ago, which explains how to do it manually by going to various hidden libraries and running complicated scripts in the Terminal.

Fortunately, the company had built a tool for removing its products.

Here’s the process:

Hold Command key and hit Space to bring up Spotlight Search
Type “McAfee Total Protection Uninstaller.app”
Click on the app in the drop-down list
Click on the Continue button
Enter Admin password

If you can’t find the tool, there is another solution – use the CleanMyMac trial version.

Here’s how to uninstall McAfee for Mac with CleanMyMac: